Refund policy

OUR GUARANTEE

We greatly value each and every order placed with us, as we understand the significance it holds for you. Consequently we strive diligently to satisfy every customer.

Flowers are a perishable, natural product, and we make every effort to ensure the quality and beauty of our work. There are many things involved that determine whether a flower will last as long as we anticipate. If you are not completely satisfied with the quality of your order, please contact us immediately and we will promptly take the appropriate action.

 

SUBSTITUTION POLICY

Occasionally, substitutions may be necessary to create your floral arrangement due to availability of specific flowers or containers shown on our website. Care is taken to maintain the style, theme and colour scheme of the arrangement, using products of equal value.